Вакансия Head of IT / Technical Operations

10 вакансий
Специализация: C-level
Уровень: Team Lead
Опыт: 5 лет
Уровень английского: Upper-Intermediate
Город: Минск
Режим работы: Полный день
Размер команды: 13+
Размер компании: 100
Возможна удалённая работа: Да

Finstek is looking for a Head of IT and Technical Operations to join our Executive team. You will be overseeing all of our IT infrastructure which is driving the mission-critical systems of our broker clients, including smooth operation of trading platform operations (both MT4/MT5 and proprietary ones) used by clients around the globe. You will also be in charge of the 24/5.5 support team that is responsible for providing customer support and also for monitoring/troubleshooting/maintaining all parts of our systems.

We are looking for a person who will be managing teams and training people, setting the overall strategy, creating and implementing processes, and at the same time a hands-on technical person who is able to find out what is happening when needed.

Responsibilities

  • Responsible for the IT department, including networking and security teams
  • Responsible for L1 and senior L2 technical support engineers, specialising in MT4/MT5 and operating across 4 global locations
  • Responsible for pre-sales, on-boarding, in-life account management and customer support services
  • Develop a strategy as it relates to the organisation's IT infrastructure - computer and information systems (including own servers in Equinix data centres and clouds), networks, security
  • Develop operational processes and procedures to improve efficiency and KPIs
  • Plan, analyze and execute projects with relevant departments
  • Oversee the reliable operation of Finstek services (MT4/MT5) ensuring the best practices of maintaining the servers’ health are in place

Requirements

  • 5+ years of managing operational/support/IT teams and successfully overseeing and delivering technology projects
  • Good knowledge of MT4/MT5 trading platforms and FIX API protocol
  • Excellent understanding of computer systems, security, network and systems administration
  • Experience with cloud providers will be a plus (Azure / AWS)
  • Strong interpersonal skills and ability to effectively communicate with stakeholders and teams across the entire organisation
  • Fluent written and spoken English

These are Just Some of Our Benefits

  • Competitive market salary reviewed once a year
  • Professional training and conferences, with the partial/full compensation
  • Sports activities reimbursement
  • Medical insurance, including the discounted one for family members
  • Corporate events
  • Opportunity to work remotely
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