Вакансия Head of Technical Operations

12 вакансий
Специализация: Support
Уровень: Team Lead
Опыт: 5 лет
Уровень английского: Upper-Intermediate
Город: Минск
Режим работы: Полный день
Размер команды: 9—13
Размер компании: 100
Возможна удалённая работа: Да

Finstek is looking for a Head of Technical Operations to join our Technical Operations team. You will be overseeing a 24 by 5.5 rotation team which is responsible for providing customer support and also for monitoring / troubleshooting / maintaining/ administering multiple mission-critical systems of the company.

Responsibilities

  • Responsible for 15+ level 1 support and senior-level 2 technical support engineers operating across 4 global locations
  • Responsible for pre-sales, on-boarding, in-life account management and customer support services
  • Develop operational processes and procedures to improve efficiency and KPIs
  • Plan, analyze, and coordinate projects with all relevant departments
  • Oversee the reliable operation of Finstek services (MT4/MT5) ensuring the best practices of maintaining the servers’ health are in place
  • Oversee the performance of back-end projects and the testing and releasing of new updates and hotfixes of IT systems
  • Manage and maintain strong documentation for our knowledge-base, ensuring that all information is up-to-date and accessible to all support staff, such as case studies, how-to guides, and update team procedures
  • Oversee the monitoring and management of servers’ statuses and health
  • Produce regular business and technical reports as/when required

Requirements

  • 3-5+ year(s) of managing an operational/support/IT teams
  • Good knowledge in project management, service delivery, and client management
  • Good knowledge of MT4/MT5 trading platforms and FIX API protocol
  • Strong communication skills
  • Fluent written and spoken English

We Would Love to See

  •     Business acumen and client-focused background
  •     Working experience with cloud-managed servers and services

These are Just Some of Our Benefits

  • Competitive market salary reviewed once a year
  • Professional training and conferences, with the partial/full compensation
  • Sports activities reimbursement
  • Medical insurance, including the discounted one for family members
  • Corporate events
  • Opportunity to work remotely
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