Вакансия Customer Success Manager

2 вакансии
Специализация: Support
Уровень: Middle
Опыт: 3 года
Уровень английского: Upper-Intermediate
Зарплата: $1000—2000
Город: Минск
Режим работы: Полный день
Размер команды: 6—8
Размер компании: 50

If you love talking about tech, learning about the latest and greatest in Cloud business, and want to continue to grow your career in IT, AppXite’s Customer Success Manager could be a role worth exploring for you!

In addition to having an affinity for tech and experience in customer success, we want to build a team that thrives on asking questions, addressing challenges, and nurturing customers.As a Customer Success Manager, you will build positive and lasting relationships with our clients. 

Your duties will include:

  • Onboard new customers
  • Follow-up on renewal and expansion - keep track on customer lifecycle and follow up on their contracts the goal is to increase customer revenue
  • Provide internal and external trainings, introduce new features and content
  • According to the customer needs advise best practices and solutions
  • Encourage upsells and cross-sells to the existing customers - reach out directly to the customer and explain why additional purchase will be helpful and how business can benefit from it
  • Be the voice of the customer - organize, analyze and share information and feedback provided from customer to other departments, ensuring that company decisions are always considering voice of customer
  • Keeping up to date with any product updates, release, processes and making sure its documented and communicated to the customer

We expect you to have:

  • Passion about your role and contribution to company vision
  • Positive attitude towards customers, company and colleagues
  • Energy and self-drive - being eager to learn and keen to share
  • Previous experience in IT industry would be considered as advantage; At least 2 years’ experience in B2B
  • Exceptional communication skills and ability to carefully listen
  • Professionalism and tact - hold yourself to high standards
  • Good organizational, time-management and prioritizing skills
  • Excellent written and verbal English communication skills
  • A result-driven personality

You should (definitely) apply, because:

  • We work with some of the largest customers in their industries
  • You will sell the most advanced tools in the category
  • We have a diverse and fun team of talented individuals from 10 countries
  • Working on our product is seriously captivating
  • You will get an opportunity to challenge, grow and develop yourself
  • We offer professional training and certifications  
  • Covered health insurance and telephone expenses 
  • Company events and active corporate life
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