Founded in 2008, SolbegSoft provides premium quality IT services to customers across the globe. With extensive technical expertise and wide experience across industries, we develop high-end solutions, helping companies optimize business processes, boost performance and thereby achieve strategic goals.
We are looking for a 1st Line Support Analyst to join our rapidly growing team.
- Answering calls via telephone.
- Providing guidance on how to create and complete profiles.
- Logging of service desk tickets, ensuring all the details of the issue were provided.
- Provide assistance to end-users with their daily tasks according to defined procedures.
- Escalates customer issue as needed based on established guidelines.
- Level of English: Advanced or Fluent: (both written and oral).
- Advanced level PC skills.
- Desire to learn and help others.
- Excellent communication skills.
- Previous experience as Call Center or Support Specialist.
- Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
- Ability to work calmly under pressure.
- Excellent computer skills including MS Word and Excel.
- Flexible schedule.
- 100% paid sick leaves.
- Health insurance.
- In-company library: any technical literature that you've ever dreamed about.
- Advanced training courses and professional conference participation payment.
- Paid certification.
- English Classes.
- In-office gym, tennis table, under-roof bike parking and even more.
- Sport compensation.
- Social events, team buildings and special gifts.
What is Solbeg?
- A stable company with 12+ years of history and HTP Membership.
- 400+ employees with offices in Minsk, Brest, New York, San Diego, Mumbai.
- A great mix of older and younger generations of engineers (The average age of our team is 32 years old).
- A combination of multicultural engagement and respect to Belarus culture.
- A passion for new technologies and environmental concern.
- A flexible work environment that encourages work-life balance.
- SolbegSoft is committed to a diverse workforce and is an Equal Opportunity Employer.
Give your career a flying start with SolbegSoft!