Вакансия 1st Line Support Analyst

33 вакансии
Специализация: Support
Уровень: Junior
Опыт: Без опыта
Уровень английского: Advanced/Fluent
Город: Минск
Режим работы: Полный день
Размер компании: 750

Founded in 2008, SolbegSoft provides premium quality IT services to customers across the globe. With extensive technical expertise and wide experience across industries, we develop high-end solutions, helping companies optimize business processes, boost performance and thereby achieve strategic goals.

We are looking for a 1st Line Support Analyst to join our rapidly growing team.

Responsibilities:

  • Answering calls via telephone.
  • Providing guidance on how to create and complete profiles.
  • Logging of service desk tickets, ensuring all the details of the issue were provided.
  • Provide assistance to end-users with their daily tasks according to defined procedures.
  • Escalates customer issue as needed based on established guidelines.

Requirements:

  • Level of English: Advanced or Fluent(both written and oral).
  • Advanced level PC skills.
  • Desire to learn and help others.
  • Excellent communication skills.

Plus:

  • Previous experience as Call Center or Support Specialist.

Skills:

  • Excellent listening and questioning skills, combined with the ability to interact with clients to establish what the problem is and explain the solution.
  • Ability to work calmly under pressure.
  • Excellent computer skills including MS Word and Excel.

Social Package:

  • Flexible schedule.
  • 100% paid sick leaves.
  • Health insurance.
  • In-company library: any technical literature that you've ever dreamed about.
  • Advanced training courses and professional conference participation payment.
  • Paid certification.
  • English Classes.
  • In-office gym, tennis table, under-roof bike parking and even more.
  • Sport compensation.
  • Social events, team buildings and special gifts.

What is Solbeg?

  • A stable company with 12+ years of history and HTP Membership.
  • 400+ employees with offices in Minsk, Brest, New York, San Diego, Mumbai.
  • A great mix of older and younger generations of engineers (The average age of our team is 32 years old).
  • A combination of multicultural engagement and respect to Belarus culture.
  • A passion for new technologies and environmental concern.
  • A flexible work environment that encourages work-life balance.
  • SolbegSoft is committed to a diverse workforce and is an Equal Opportunity Employer.

Give your career a flying start with SolbegSoft!

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