Вакансия Client Partner

4 вакансии
Специализация: Other
Уровень: Senior
Опыт: 4 года
Уровень английского: Advanced/Fluent
Город: Минск
Режим работы: Полный день
Размер компании: 260
Возможна удалённая работа: Да

Your end-to-end knowledge of Commerce and Digital combined with your exceptional communication skills will be leveraged as you act as a key point of contact and strategic business advisor for eWave clients.

As a Client Partner, you will develop strategic relationships with our top clients/ As their trusted partner, you will proactively engage stakeholders to map out strategies and deliver eWave resources to enable them to achieve their eCommerce objectives.

THE RESPONSIBILITIES 

  • Directly own, sponsor and develop the services business on key services clients in the EU region
  • Ultimate accountability for all work sold and delivered to the client
  • Drive services up-sell and services renewal business
  • Identify opportunities for deepening the client relationship through innovation, and the adoption and use of strategies
  • Ensure outstanding delivery to the client by overseeing all delivery engagements
  • Develop the customer roadmap, that helps the client to realize the full value of our companies' services
  • Manage client relationships and expectations with a clear focus on creating a great client experience
  • Manage scope and identify/mitigate risks
  • Handle escalations and negotiations with the client as required 
  • Constantly think of creative ways to improve relationships with our clients and client business
  • Partner with client to develop their goals, adding strategic value and ensuring that they get the best result
  • Develop strategic account plans for the customer within your assained portfolio, including growth opportunities identification, action planning and business growth forecast
  • Monitor industry trends, competitive landscape, and identify risks to the business, taking pre-emptive action to mitigate

QUALIFICATIONS

  • You have at least 4 years of hands-on Account Management experience
  • Consulting, eCommerce, Digital, Media and Advertising environments knowledge
  • Experienced in running and developing a P&L based professional services business
  • Familiarity with Adobe and Salesforce would be a big advantage 
  • Proven track record of successfully managing and growing accounts - looking after big brands and large budgets
  • Proven deep industry expertise in leading Digital Transformation engagements
  • Proven track record in achieving business goes within a matrix environment and a mixed team of onshore and offshore resources
  • Passion for the delivery of high-quality technology solutions to solve business problems
  • Familiarity with Professional Services delivery models and methodologies 
  • Deep understanding of Digital Transformation and how Digital Transformation can help clients to increase the experience for their customers
  •   Experience in building relationships at various levels, along with the superior written and verbal communication skills and the ability to influence others
  • Excellent communication skills in English, both written and verbal

ADDITIONAL INFORMATION

  • Rewarding Salary+Bonuses
  • Personal Growth Roadmap, ongoing Performance Review and Mentoring program
  • Certification Programs
  • English Training Program
  • Medical Insurance
  • Unlimited Annual Leave
  • Birthday Leave
  • Remote Work Opportunities
  • Corporate Events

Dare to be different! 

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