At Mitto, we believe communication is the lifeline of humans. Our global team of mobile technology experts shares the common vision of enabling innovative and unified lines of communication that facilitate people's lives - anywhere in the world, at any time.
With agility, speed, and reliability, we offer our customers customized solutions that support their unique business objectives. From easy-to-integrate SMS, Voice, and Chat App APIs to next-generation business messaging and end-to-end phone number management, we ensure the world's largest brands and mobile operators are ready for what's next.
We are looking for an experienced Routing Manager - Messaging to join our Routing team and work on monitoring the quality of delivery of the SMS being sent over Mitto's system and perform the necessary actions to maintain a high quality of SMS delivery.
What you'll do:
- Monitoring the SMS delivery over the different connections to suppliers
- Monitoring ongoing costs and prices of products
- Coordinating with suppliers, partners and internal staff, particularly with the Procurement and Pricing Team
- Reacting to low quality of delivery alerts and changing the routing to maintain a high deliverability
- Analyzing and investigating the root cause of delivery failures
- Setting up custom routes in coordination with sales managers
- Performing proactively quality improvement tasks and cost reduction tasks
- Extensive data analysis as well as developing the reporting tools to share that data with management
You need to bring with you:
- University degree in Electrical Engineering or Computer Science or the equivalent experience
- Fluent in written and spoken English
- Minimum 1 year of experience in Mobile Services (SMS) or Wholesale Telecom Operations
- Knowledge and proficiency in SS7 and SMPP protocols
- Strong analytical skills, with a natural curiosity to acquire new knowledge
- Strong focus on details
- Ability to work independently
- Communicative and ready to work closely with a team
It would be great if you have:
- Proficiency in excel
What we offer:
- A fast-paced, start-up like environment where every team member makes a direct impact on our collective success
- Resources and leadership to help grow your skills and advance your career
- Collaboration with talented individuals in various locations throughout the world
- Access to cutting-edge technology and its application across global markets with leading brands
- Support both in and out of the office to ensure your health, wellness and happiness so you can enjoy the full experience of life at Mitto
