Вакансия Technical Customer Support

10 вакансий
Специализация: Support
Уровень: Middle
Опыт: 1 год
Уровень английского: Upper-Intermediate
Город: Минск
Режим работы: Полный день
Размер команды: 1
Размер компании: 50

Finstek is looking for a Support Engineer to join our Level 1 Technical Operations team. You will be part of a 24 by 5.5 rotation team which is responsible for providing customer support and also for monitoring / troubleshooting / administering multiple mission critical systems of the company.

Responsibilities

  • Provide day-to-day support for Finstek's systems such as MT4/MT5 and Bridge/Aggregator
  • Support our clients with technical issues in a professional manner
  • Provide our customers with status updates according to our SLA processes and procedures
  • Escalate alerts/issues to appropriate internal teams and work with them towards a timely resolution
  • Monitor and manage servers statuses and health, network connectivity
  • Independently analyse and identify root causes of system and trading issues
  • Produce regular business and technical reports
  • Track all issues in a ticketing system

Requirements

  • 1 year(s) of a relevant working experiences
  • Strong communication skills
  • Strong logical thinking and analytical skills
  • Persistent in resolving issues and finding solutions
  • Fluent written and spoken English (B2+)

We would like to see

  • Background in finance and/or IT
  • Working experience in a financial company/bank

These are Just Some of Our Benefits

  • Interesting and challenging work
  • Competitive market salary, reviewed once a year
  • Professional trainings and conferences, with the partial/full compensation
  • Free English lessons in the office
  • Sport activities reimbursement
  • Medical insurance, including the discounted one for family members
  • First-class office in the city centre (Nemiga), excellent coffee, fruits and cookies, shower, free car parking
  • Unmatched corporate events

About us

Finstek is an industry leading Fintech technology provider delivering secure and scalable solutions designed to power intricate financial applications. Founded in 2010, Finstek has developed a set of advanced technological products over the years, with proven track record within the fintech industry. The solutions have become popular and trusted worldwide, being used by top financial institutions. Finstek is committed to provide innovative and reliable solutions based on its robust technologies, infrastructure and expertise.

Finstek has 4 offices worldwide in all regions where our clients are active, to cater as effectively as possible to their needs. Our Global Coverage is an essential element of our business strategy, enabling us to identify and respond swiftly to new trends and opportunities.

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