Вакансия Support Engineer / L2 Engineer

5 вакансий
Специализация: Support
Уровень: middle
Опыт: 1 год
Уровень английского: Upper-Intermediate
Город: Минск
Режим работы: Полный день
Размер команды: 1
Размер компании: 200
Возможна удалённая работа: Да

WM Reply is an innovative digital consultancy with offices based in Minsk, Central London, Manchester & Chester. Working with some of the world's leading brands, we pride ourselves on the award-winning sites that we create as well as the engaging and creative marketing campaigns that are launched globally.

We are looking for a Support technician to join our team in Minsk to support a large customer using a Sitecore-based internet site which we recently developed.

This position is a ‘standby’ role and will work to a scheduled rota - night shift (remote work opportunity). If there are no ongoing incidents to handle, then the technician shall be readily available to receive new incidents or requests.

Requirements:

  • Strong written and verbal core skills (English) - Upper Intermediate/Advanced.
  • Ability and readiness to work in shifts.
  • Experience with .NET Framework and C#.
  • Experience with HTML, CSS, Javascript (React.js).
  • Experience with Amazon Web Services (AWS).

Nice to have:

  • Technical Support background.
  • Experience with CMS (Sitecore).

Responsibilities:

  • Provide direct 2nd & 3rd level Support of a major client’s website.
  • Work closely with our Project and Development team in Minsk and UK to give the customer an end to end solution.
  • Triaging general support queries.
  • Solving technical queries.
  • Liaising with 3rd party teams.
  • Communicate updates directly to the development team or to the client when on call.
  • Provide detailed findings on solutions.

Benefits:

  • Competitive official salary, protected from inflation risks;
  • Interesting and challenging tasks;
  • Extended social package;
  • Development of useful solutions for widely known international brands;
  • Certification and professional events sponsored by the company;
  • Exchange trips and corporate parties abroad;
  • Comfortable work conditions, office near the metro station.
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