Вакансия Client Support Specialist

3 вакансии
Специализация: Support
Опыт: 1 год
Уровень английского: Intermediate
Город: Минск
Размер команды: 1
Размер компании: 180

As a first-line support specialist, you’ll be responsible for

  • Provide first-line support to customers, react to clients issues (calls, instant messengers, tickets & emails with triage and classification

  • Document full description of incidents that come in via call as reported (ensuring required information is received from the caller)

  • Classify issues and assign to the correct team, own the communication throughout; with the customer and the resolver teams

  • Monitor Incident/problem progress and escalate as required

  • Monitoring: general system availability; alerts monitoring (logs, metrics, others)

  • Execute well-defined scripts (example: restart system)

  • Contribute to the knowledge base by creating and updating articles

  • Create an application or other user guides and training materials as required

  • Detecting and reporting trends and liaising with Problem Management as required

    Work Schedule

● 8 hrs per day

○  From 7.00 till 17.00 (GMT+1) (1st-week shift)

○  From 11.00 till 19.00 (GMT+1) (2nd-week shift)

  • About the company

    We are Leveris. We build banks. We build them so that financial providers can offer services quickly, differently and more beautifully than ever before. Our headquarters are in Dublin with research and development centers in Prague and Minsk. That’s over 200 minds working together to create banking that works better for everyone. Some of us were engineers, salespeople, and analysts before we found our calling here. Our backgrounds may vary across banking, business, and tech but we’ve one key thing in common – we’ve all been customers.

    What we expect from you

  • At least 1-year work experience in the first-line support (IT, Fin-Tech, Telecom)

  • At least intermediate+ (B1/B2) English level: fluent spoken and good written level

  • Keen attention to detail

  • Calm and efficient under pressure

  • Ability to resolve issues independently and as part of a team

  • Ability to communicate effectively withing multicultural environment

  • Interest in the FinTech domain

What we’d like from you

  • Familiarity with Kibana, Grafana, Zabbix

  • Familiarity with AWS;

  • ITIL foundation certification would be a plus

    We offer

  • Opportunity to work in a multicultural team with truly skilled colleagues

  • Opportunity to grow and get knowledge beyond the typical scope of L1 Support Specialist

  • A friendly team of agile-minded colleagues

  • Pleasant workplace and fully stocked kitchen

  • MacBook Pro 13” and 27”4K Screen from the first day

  • Flexible working hours and ability to keep a good work-life balance

  • English lessons in the office for beginner and intermediate levels

  • Paid lunch partial compensation

  • Paid parking lot near the office

  • Trusted sick days

  • Competitive fully official salary corresponding to your skills; annual performance reviews.

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