Вакансия Service manager

15 вакансий
Специализация: Other
Уровень: middle
Опыт: 1 год
Уровень английского: Не важно
Город: Минск
Режим работы: Полный день
Размер команды: 1
Размер компании: 1000

An opportunity for a SERVICE MANAGER who wants a new challenge to join the expanding Minsk office team.

IN YOUR ROLE YOU:

  • Take responsibility for ensuring incidents are raised and managed in line with customers Incident Management Process.
  • Frequently update all key stakeholders regarding status of incidents and problem actions.
  • Provide insight and guidance on areas for improvement based on analysis of data
  • Educate the business on relevant service management processes
  • Manage the operation of service management processes

YOU MUST HAVE:

  • Experience of working in an IT Operations function
  • Experience in ITIL Service Management
  • ITIL v3 Foundation Certified (desired, not essential)
  • Experience of working in an Agile environment
  • Good stakeholder management skills.
  • Able to pick up new concepts and technologies fast, finding the best fit for the problem at hand.
  • Challenge individuals and teams if they are not keeping customer in mind when taking decisions.
  • Challenge accepted standards and the way we work, asking questions to improve performance and quality.

WE OFFER:

  • Competitive salary
  • Business trips to uk and europe
  • Interesting project
  • Professional high-skilled team
  • On-going professional development and investment
  • Democracy - take part in shaping the future of the company
  • Strong relationships with client
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