IDT is looking for a Technical Support Engineer. The main role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.
You’d have the opportunity to:
- Proactively monitor all production networks, applications and services.
- Respond to & resolve alerts/alarms according to standard operating procedures.
- Track all issues in a ticketing system.
- Escalate alerts/issues to the appropriate Support team and work with Support team towards a timely resolution.
We would like to see:
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Excellent monitoring/troubleshooting skills.
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Working knowledge of Windows and Linux OS, Networks.
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Working knowledge of issues/ticket track system.
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Good English (both oral and written) – B2+
Nice to have:
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Working knowledge of Cisco or Juniper network devices.
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Knowledge of Cloud Computing.
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Knowledge of SIP, VoIP.
Work schedule:
- From Monday to Friday (changeable schedule, without night shift).
- 1st shift: 7am - 4pm | 2d shift: 2 pm - 11pm (UTC +3 MSK).
Our benefits:
- Free regular English lessons (remote);
- Professional training, seminars, and conferences compensation;
- 26 vacation days per year, 5 sick days a year fully covered (paid) without sick leave required;
- Full Medical Insurance, Sports Activities Reimbursement;
- Extra perks: Relocation package.