Вакансия Technical Support Engineer

31 вакансия
Специализация: Support
Уровень: Middle
Опыт: 3 года
Уровень английского: Upper-Intermediate
Город: Минск
Режим работы: Полный день
Размер команды: 6—8
Размер компании: 1300
Возможна удалённая работа: Да

IDT is looking for a Technical Support Engineer. The main role at this position is to proactively monitor and resolve all production alerts within IDT’s Global network.

You’d have the opportunity to:

  • Proactively monitor all production networks, applications and services.
  • Respond to & resolve alerts/alarms according to standard operating procedures.
  • Track all issues in a ticketing system.
  • Escalate alerts/issues to the appropriate Support team and work with Support team towards a timely resolution.

We would like to see:

  • Excellent monitoring/troubleshooting skills.

  • Working knowledge of Windows and Linux OS, Networks.

  • Working knowledge of issues/ticket track system.

  • Good English (both oral and written) – B2+

Nice to have:

  • Working knowledge of Cisco or Juniper network devices.

  • Knowledge of Cloud Computing.

  • Knowledge of SIP, VoIP.

Work schedule:

  • From Monday to Friday (changeable schedule, without night shift).
  • 1st shift: 7am - 4pm | 2d shift: 2 pm - 11pm (UTC +3 MSK).

Our benefits:

  • Free regular English lessons (remote);
  • Professional training, seminars, and conferences compensation;
  • 26 vacation days per year, 5 sick days a year fully covered (paid) without sick leave required;
  • Full Medical Insurance, Sports Activities Reimbursement;
  • Extra perks: Relocation package.
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