Вакансия Customer support representative

8 вакансий
Специализация: Support
Опыт: 1 год
Уровень английского: Не важно
Город: Минск
Режим работы: Полный день
Размер команды: 1
Размер компании: 400

Responsibilities:

  • Provide fast and professional off-line (Email,live-chat) response to users issues;
  • Maintain high level of users satisfaction;
  • Update the support knowledge base by creating technical articles;
  • Identify and report on trends, repeated issues and urgent bugs.

Requirements:

  • Experienced customer support or customer service agent;
  • A problem solver with an innate sense of curiosity and passionate about helping people proficient in English at either native or professional level;
  • Enthusiastic smartphone user (Active Viber user – a major advantage);
  • Microsoft or Mac OS’s savvy;
  • Experience as customer support representative;
  • Willingness to participate in a 24/7 rotating roster which predominately includes after hours shift;
  • Attention to details;
  • Team player.

We offer:

  • Unique loyalty program;
  • Medical insurance;
  • Office near the metro station "Nemiga";
  • Cozy office;
  • Comfortable working places;
  • English lessons in the office;
  • Individual approach in all matters;
  • Democratic management.
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