Вакансия Technical Support Specialist

3 вакансии
Специализация: Support
Уровень: junior
Опыт: 1 год
Уровень английского: Intermediate
Город: Минск
Режим работы: Полный день
Размер команды: 1
Размер компании: 173

HYPERVSN is looking for Technical Expert in Minsk office.HYPERVSN is a London-based company that develops hi-tech smart visual technologies. The company received a number of British awards, worked with global brands from Samsung and Intel to Aston Martin and was awarded Top 3 British innovations of the year.

RESPONSIBILITIES:

  • Deliver 24/7 excellent technical support for Hypervsn customers and partners regarding HypervsnTM product
  • Establish the initial contact and provide support by Skype, e-mail, and remote connection to customer systems
  • Respond to customer enquiries by diagnosing issues and providing the most appropriate technical solutions, or escalating to the necessary specialist
  • Maintain knowledge database by logging case notes, correspondence, solutions, documents, and other records

REQUIREMENTS:

  • Excellent knowledge of English, both oral and written. Required to possess ability to effectively communicate with different customers, including native and non-native speakers
  • Advanced PC user (knowledge of Networking basics is required)
  • Ability to work flexible hours if needed, and adjust to changing schedules (sometimes with short notice)
  • Job experience in working in Technical support or related fields is a plus
  • Ability to communicate productively with team members (face to face and via e-mail)
  • Must possess attention to detail and strong problem solving skills

BENEFITS:

  • Smartest engineers and innovative product on the international market
  • Comfortable working environment and ample workspace
  • Competitive salary
  • Professional and English trainings
  • Team activities
  • 100% paid sick leave and 27-day paid vacation
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