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L1-GNOC Support Engineer

IDT Belarus
Полный деньБез уровня
#89128Минск По Задать вопрос

About Us

IDT Corporation is an American telecommunications company founded in 1990 and headquartered in Newark, New Jersey. Today it is an industry leader in prepaid communication and payment services and is one of the world's largest international voice carriers. IDT’s flagship brand is Boss Revolution, which includes International Calling, Mobile Top Up, and Money Transfer services. IDT is listed on the NYSE, employs over 1000 people across 20+ countries and has revenues in excess of $1.5 billion. More information at www.idt.net

Position

The main role of a GNOC Support Engineer is to proactively monitor and resolve all production alerts within IDT’s Global network. The candidate will be able to work in a 24x7x365 environment including overnight, weekends and Holidays. Candidates must be self-motivated, possess excellent troubleshooting, communication & analytical skills while working in a team atmosphere. Candidates for this position should have a general network troubleshooting background as well as experience in various platforms (VoIP & SIP, Unix/Linux, Windows OS, Cisco/Juniper, Hosted PBX / Asterisk or more).

Job Duties:

  • -Proactively monitor all production networks, applications and services.
  • -Respond to & resolve alerts/alarms according to standard operating procedures.
  • -Track all issues in a ticketing system.
  • -Escalate alerts/issues to appropriate Support team and work with Support team towards a timely resolution.
  • -Provide internal and external customers with status updates adhering to SLA processes and procedures.
  • -Be able to interact with our customers both professionally and technically.
  • -Update and expand the existing knowledge base monitoring objects.

Work schedule:

  • Changeable schedule, without night shift.
  • Days off: Friday & Saturday or Sunday & Monday

You will need to have:

  • Excellent problem solving / troubleshooting skills.
  • Working knowledge of Windows and Linux OS, Networks, Firewalls, File Shares.
  • Working knowledge of monitoring systems.
  • Working knowledge of issues/ticket track system.
  • English skills (intermediate+).

Desired Skills (great advantage)

  • Working knowledge of Cisco and/or Juniper network devices and possess the ability to troubleshoot & isolate LAN / WAN events.
  • Knowledge of VMWare systems, Cloud Computing, DNS & Load Balancers.
  • Knowledge of SIP, VoIP.

Требования к кандидату

  • Дополнительно: Принимаются заявки от иногородних (при условии переезда)
dariahr — Дарья Павловская HR-менеджер


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IDT Belarus is based in Minsk and is registered in Hi-Tech Park. It is a part of IDT Corporation, which is an American telecommunications company founded in 1990 and headquartered in Newark, New Jersey.

Today it is an industry leader in prepaid communication and payment services and is one of the world's largest international voice carriers. IDT is listed on the NYSE, employs over 1300 people across 20+ countries and has yearly revenues in excess of $1.5 billion USD.

Several interesting facts about IDT Corporation:

  • IDT operates in 147 countries around the world!
  • IDT is the biggest provider of International Airtime Top-Up (IATU) across the USA!
  • IDT is the pioneer of VoIP!
  • IDT is a leading global carrier of international voice traffic carrying over 30 billion minutes!
  • IDT is the largest calling card company in the world!

IDT Belarus – our Product development center in Minsk – is working on innovative solutions to achieve the larger mission of IDT Corporation, which is to help people stay in touch and to share resources with their friends and family around the world. IDT Belarus will be driving further development and providing ongoing support to our flagship brand Boss Revolution, which includes International Calling, Mobile Top Up, and Money Transfer services, as well as our other brands like Boss Revolution Mobile, net2phone, National Retail Solutions, IDT Express, and IDT Carrier Services.

You probably have looked at quite a few companies around,  but IDT is different. First, we are a truly global team with 1300 people working across all continents, apart from (at the moment!) Antarctica. Despite our size, we encourage and support any in-house entrepreneurs to develop their ideas into business action. Secondly, our exciting growth plans in Minsk make it a great time to join us. Our people is the reason for IDT’s passion for success. The IDT family is made up of people of all backgrounds, expertise and interests, all with a relentless team spirit. We need people who share both our commitment to success and excitement about our journey. You won’t ever be bored or have to wonder how to fill your time. You’ll find the work challenging but you’ll get the support of a great team to help you beat those challenges. If you want a join a company that will help you become your brilliant best and achieve amazing results, then please come and have a chat with us!

Эл. почта:

Сайт: idt.by

Офис:

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