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Delivery Manager

WorkFusion, Inc.
  • java
  • Groovy
Полный деньSenior
#88018Минск По Задать вопрос

Who we are
WorkFusion makes AI-driven RPA software that creates and manages software robots for knowledge work.
•    Winner of The AIconics Best Application of AI in Financial Services 2018
•    Winner of CFO Innovation Award for Excellence in Finance Automation 2017
•    Named to CBI Insight 2018 AI 100 2018
•    Top placement on Deloitte’s Technology Fast 500 2017

What we do
WorkFusion creates technology that makes economies work. The rapid rise of AI and automation, along with the changing roles of people in the workforce, have created both complexity and opportunity for individuals, businesses and entire countries. Our company’s purpose is to reduce this complexity and help our customers exploit the opportunity through products that pair people with intelligent software robots. WorkFusion is headquartered on Wall Street in New York City with teams throughout the U.S., Europe and Asia.

Position
WorkFusion is looking to add a senior Delivery Manager to help oversee the delivery of services and technology to our clients. The role will ensure the implementation of policies designed to ensure consistently high service performance, monitoring of project resources, and evaluating customer feedback to develop improvements to our delivery process.
 
Responsibilities
•    Establish and refine service delivery processes to ensure consistency and quality
•    Oversight of projects and resources involved including accountability for executing the project and the related processes and tasks
•    Ensure delivery processes are efficient and cost effective including streamlining projects and managing project profitability without adversely impacting the client experience
•    Constantly assess customer feedback and make necessary improvements
•    Work closely with clients to set success criteria and metrics to measure results
•    Actively manage project timelines, milestones, deliverables, resources, issues, and risks with appropriate escalation processes in place
•    Work with all stakeholders to manage communication and project results
•    Ability to own Business Process Management (BPM) solutions and Custom Application Development using Java and open source 
•    Coordinate and enable successful project execution by working with off-shore and onsite teams
•    Provide onsite execution support during extended client engagements to successfully deploy and implement solutions
•    Provide technical consulting service to prospects and customers as required 
•    Proactively develop smart strategies and solutions to address prospect and customer requirements 
•    Successful engagements meet not only stated requirements but also exceed requirements by re-engineering existing workflows, improving efficiency and addressing unmet / unstated needs 
•    Translate customer workflows in automation and human micro-task functions 
•    Work closely with internal development team for platform and algorithm enhancements 
•    Resolves help desk tickets and customer support inquiries as required 
•    Contribute to RFI's, RFP's, and questionnaires
•    Help define clear metrics tracking and dashboards for client and internal communication and to identify areas of improvement
•    Provide senior leadership within the company and help guide and mentor others

Qualifications
•    Bachelor’s or Master’s degree in an IT related field 
•    Experience in the broad data space is a benefit 
•    Knowledge of the Financial Services space is preferred 
•    Minimum of 5 years of hands on development experience with Java, Java Script, Java Open Source frameworks, HTML5/CSS, Web Services, DB and SQL, etc. 
•    Proposal creation, SOW preparation, contractual agreements, project planning & management 
•    Technical solution design & execution experience  
•    Strengthening application services practice through SWOT analysis, value added suggestions and execution 
•    Overseeing and facilitating project delivery by working closely with offshore resources 
•    Ability to negotiate with the customers on matters relating to technology management, revenue, performance etc. 
•    Pre-sales presentation skills 
•    Customer requirements gathering and management 
•    Experience working with professional services, deployment, and support teams  
•    Experience overseeing Incident Management 
•    Onsite project execution and management

•    Travel up to 25% domestically and internationally as needed

Benefits
•    Smartest people in the industry and the most interesting product on Belarusian market
•    Comfortable working environment and ample workspace in modern separate office building with a private parking lot 
•    Competitive salary
•    Comprehensive social benefits package, including: 
   o    Health insurance covering all the best med centers for you and your family
   o    Sport expenses compensation
   o    Fresh fruit in the office
   o    Professional and English trainings 
   o   Team activities 
   o   100% paid sick leave and 25-day paid vacation

To apply please submit your cover letter and resume to europe.careers@workfusion.com

Требования к кандидату

  • Опыт: 5 лет
  • Технологии: java, Groovy
  • Иностранные языки: Английский — Upper Intermediate
  • Дополнительно: Принимаются заявки от иногородних (при условии переезда)
echernogolova — Elena Chernogolova HR-менеджер


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Who we are
WorkFusion makes AI-driven RPA software that creates and manages software robots for knowledge work.
•    Winner of The AIconics Best Application of AI in Financial Services 2018
•    Winner of CFO Innovation Award for Excellence in Finance Automation 2017
•    Named to CBI Insight 2018 AI 100 2018
•    Top placement on Deloitte’s Technology Fast 500 2017

What we do
WorkFusion creates AI-driven RPA software that creates and manages software robots for knowledge work. Built for data-first companies, our products automate business processes by combining AI, RPA and people in one intuitive platform. The rapid rise of AI and automation, along with the changing roles of people in the workforce, have created both complexity and opportunity for individuals, businesses and entire countries. Our company’s purpose is to reduce this complexity and help our customers exploit the opportunity through products that pair people with intelligent software robots.

WorkFusion is headquartered on Wall Street in New York City with teams throughout the U.S., Europe and Asia.

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ул. Славинского, д. 11
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