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Customer Support Manager

Banuba Development
  • AR
Полный деньSenior
#86859Минск По Задать вопрос

Banuba is a rapidly growing startup that develops technologies for augmented reality-enabled mobile applications.  We’re currently working on AI-based and computer vision technologies that can identify facial expressions, gestures and objects in real-time.

 

We welcome talented candidates to apply for the open position of a Customer Support Manager, who will be responsible for forming the company’s image, maintaining all kinds of customer support activities and driving various initiatives to encourage the growth of Banuba’s community and enhance users’ appreciation of our products.

 

Responsibilities:

·       Give extensive and professional replies to AppStore/Google Play reviews;

·       Give proper replies to all messages sent to hello@banuba.com;

·       Closely communicate with users in social media. Reply to users’ comments and personal messages;

·       Keep in touch with relevant bloggers regarding the app’s reviews;

·       Study competitors and promote our products to the target audience;

·       Report on work done;

·       Participate in daily team activities (stand-up rallies, knowledge sharing, sprint planning);

·       Learn materials related to machine learning, computer vision, augmented reality, virtual reality, neural network, and artificial intelligence.


Key requirements:

·       Excellent command of English (from Upper-Intermediate to fluent English).


Nice to have:

·       Good technical background;

·       Excellent communication skills and the ability to handle stress;

·       Ability to resolve issues, decision-making skills and logical thinking;

·       Ability to work autonomously with minimal supervision.

Требования к кандидату

  • Опыт: 3 года
  • Технологии: AR
HRBanuba — Наталья Кужелевич HR-менеджер


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Founded in 2016, Banuba is a startup that develops technologies for augmented reality-enabled mobile applications.  The company’s core technologies are based on artificial intelligence, computer vision, and other machine learning algorithms, including neural networks that can detect and identify objects, facial expressions, and gestures in real time. Banuba’s technology has a variety of applications, including entertainment mobile applications, educational programs, and emotion tracking. In February 2017, Banuba received a $5 million investment from Larnabel Ventures and VP Capital.

The company has a number of pending US patents and plans to launch a number of mobile applications during 2017. 

Эл. почта:

Сайт: https://banuba.com

Офис:

Banuba Development
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