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Support Manager

Gismart
  • Fluent English
Полный деньБез уровня
#86144Минск По Задать вопрос

About us:

At Gismart, we create fun music-making apps striving to make music social, interactive and collaborative again. Our mission is to build a unified ecosystem for music lovers helping like-minded people connect and enjoy playing music together. With over 200 million downloads our apps are liked by people from all over the world.

About the role:

We are looking for a positive and active Support Manager with an excellent command of English to join our team of professionals.

Responsibilities:

  • Securing quick and professional response (according to domestic policies) to any issue the user has (in English);
  • Provision of a timely response and notification of the team on the issues with users’ access to games and app services;
  • Identification and reporting of trends, occurring questions and keeping the knowledge database updated.

Requirements:

  • Excellent communication and writing skills in English and Russian;
  • Experience in supporting projects in B2C;
  • Strong self-organization and ability to work independently in stressful situations;
  • High level of empathy - the ability to understand troubles of other people;
  • Good sense of humour and the ability to use it in conversation in a creative and entertaining way.

Employee Benefits:

  • Competitive salary and bonuses;
  • Medical Insurance, 100% sick leave coverage, 3 personal days;
  • English classes;
  • Corporate library;
  • Fully-stocked kitchen;
  • Presents for major life events;
  • Сomfortable office in the city center with an amazing view.

Требования к кандидату

  • Технологии: Fluent English
  • Иностранные языки: Английский — Proficient, Русский — Native
OlgaBubentsova — Ольга Бубенцова HR-менеджер


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Gismart is a successful product company that makes social music-making apps and music games for mobile. The company unites talented tech-savvy individuals who love music. We work together to create mobile apps that let people play and collaborate musically. With over 200 million downloads our music apps and games are liked by people from all over the world.

Our team
Today Gismart unites over 60 bright professionals spread between two offices, in Minsk and in London. Being unique individuals, we have few core things in common that make us such a great team. We love what we do, we are professional enough to see a challenging task as a chance to grow our expertise and we are passionate about music. In fact, some of us have solid musical background and play guitar, drums, piano and drum pad. 
We work in a friendly, creative and dynamic environment where everyone has a chance to add to the project.

Be the first to know about Gismart news, professional meetups and fun parties: https://www.instagram.com/gismartmusic/
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Want to become a part of Gismart family? Check out our open vacancies and send us your CV.

Эл. почта:

Сайт: http://gismart.com/

Офис:

пр-т Победителей, 7а, 25 этаж
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