Kino-mo is looking for technical expert in Minsk office.
Kino-mo is a London-based company that develops hi-tech smart visual technologies. Kino-mo received a number of British awards, worked with global brands from Samsung and Intel to Aston Martin and was awarded Top 3 British innovations of the year.
• Deliver excellent technical support for Kino-mo customers and partners regarding Hypervsn product
• Establish the initial contact and provide support by Skype, e-mail, and remote connection to customer systems
• Respond to customer inquiries by diagnosing issues and providing the most appropriate technical solutions, or escalating to the necessary specialist
• Maintain knowledge database by logging case notes, correspondence, solutions, documents, and other records
• Excellent knowledge of English, both oral and written. Required to possess an ability to effectively communicate with a variety of customers, including native and non-native speakers
• Advanced PC user (knowledge of Networking basics is required)
• An ability to work flexible hours if needed, and adjust to changing schedules (sometimes with short notice)
• Job experience of working in Technical support or related fields is a plus
• Ability to communicate productively with team members (face to face and through e-mail)
• Must possess thorough attention to details and have strong problem solving skills