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Technical Support Engineer

Juno Lab
  • Technical Support
  • support L2
  • Support Engineer
  • troubleshooting
  • Google
  • QA
Полный деньMid
#84007Минск По Задать вопрос

We’d love to meet our Tech Support engineer!

  If you understand all the stages of the development process, that is from creating tech specs to deploying the application, from the business needs to a released product, if you have a hands-on experience in one of the stages at least and know everything about how to ask the right questions for receiving accurate answers, please, contact us to become a part of Tech Support Juno team!

  We are creating a changing the world taxi service based on a principle of a sharing economy looking forward to become a service of the self-driving cars, and we need your support for coming it true!

  The Tech Support team is dealing directly with all development teams, customer support and business office directly:

  • All parts of Juno service (iOS and Android applications, web systems and server side)
  • Support issues and tickets (Zendesk, RingCentral)
  • Data analysis (Mixpanel, Crashlitycs, RapidMiner)
  • Tons of logs (Kibana)
  • Production servers (Amazon)
  • DataBase dumps (Mysql)
  • Scripting (Python, Bash)
  • Marketing tools (MailChimp)
  • Customer communication tools (SendGrid, Twilio)

Requirements:

  We expect you to be English upper-intermediate both written and spoken, at least 3 years or experience in software development team or technical support team, technical background; inquiring mind, determination to see things through, and the creativity to uncover new sources of information, and present the data you have in different ways. Knowledge of card processing, payment fraud prevention/ detection techniques, and/ or Online Fraud Management will be a big advantage.

Terms and team:

  Juno R'n'D is the team of 100 engineers taking care of iOS and Android clients, server side and web, making our service a high-quality engineering solutions. Well, you've probably heard a lot about us already.

  Our offer includes high salary and legal stock options of Juno for all the employees. We consider high-skilled engineers to create self-organized agile R&D environment that has already successfully attracted the best engineers in Minsk.

How to apply:

 That's very easy! Just send us a Motivation letter and CV to ts@gojuno.com  

Here is an article about how we started https://dev.by/lenta/juno-lab-...

Требования к кандидату

  • Технологии: Technical Support, support L2, Support Engineer, troubleshooting, Google, QA
  • Иностранные языки: Английский — Upper Intermediate
tatsiana.shpikat — Tatsiana Shpikat HR-менеджер


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Juno is a fresh approach to ride sharing. By leading with our values and putting drivers first, it will pave the way for better rider experiences. It's refined, responsible, ride sharing.

Juno has been founded by a successful team with an impressive track record. We are ambitious, and we focuse on supporting our ambitions. We are building a world changing product in a team of best engineers of Juno R'n'D in Minsk.

Our mobile clients are developed by using Swift and Kotlin, Backend systems use Go and Microservice architecture, other teams are focusing on solutions using Python/Django, React.js, QA Automation python team, GIS and ML. We proudly say we have the best engineering team in the region!

Looking for an ideal opportunity to apply your technical background and use cutting edge technologies to build a service for hundreds millions of users worldwide? Are you ready to stop being the smartest one in your team and join the team of the smartest ones? Let's have a coffee! Send your introduction to belarus@gojuno.com

Эл. почта:

Сайт: gojuno.com

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