We’d love to meet our Tech Support engineer!
If you understand all the stages of the development process, that is from creating tech specs to deploying the application, from the business needs to a released product, if you have a hands-on experience in one of the stages at least and know everything about how to ask the right questions for receiving accurate answers, please, contact us to become a part of Tech Support Juno team!
We are creating a changing the world taxi service based on a principle of a sharing economy looking forward to become a service of the self-driving cars, and we need your support for coming it true!
The Tech Support team is dealing directly with all development teams, customer support and business office directly:
- All parts of Juno service (iOS and Android applications, web systems and server side)
- Support issues and tickets (Zendesk, RingCentral)
- Data analysis (Mixpanel, Crashlitycs, RapidMiner)
- Tons of logs (Kibana)
- Production servers (Amazon)
- DataBase dumps (Mysql)
- Scripting (Python, Bash)
- Marketing tools (MailChimp)
- Customer communication tools (SendGrid, Twilio)
We expect you to be English upper-intermediate both written and spoken, at least 3 years or experience in software development team or technical support team, technical background; inquiring mind, determination to see things through, and the creativity to uncover new sources of information, and present the data you have in different ways. Knowledge of card processing, payment fraud prevention/ detection techniques, and/ or Online Fraud Management will be a big advantage.
Terms and team:
Juno R'n'D is the team of 100 engineers taking care of iOS and Android clients, server side and web, making our service a high-quality engineering solutions. Well, you've probably heard a lot about us already.
Our offer includes high salary and legal stock options of Juno for all the employees. We consider high-skilled engineers to create self-organized agile R&D environment that has already successfully attracted the best engineers in Minsk.
How to apply:
That's very easy! Just send us a Motivation letter and CV to firstname.lastname@example.org
Here is an article about how we started https://dev.by/lenta/juno-lab-...
Требования к кандидату
- Технологии: Technical Support, support L2, Support Engineer, troubleshooting, Google, QA
- Иностранные языки: Английский — Upper Intermediate